Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (207)282-5151.
- What are the Hospital hours?
Our hospital is open Monday to Friday from 8:30 am to 5:00 pm. We will be open on selected Saturdays but are closed on Sunday.
- Do I need to have an appointment?
Yes, patients are seen by appointment.
- What species of pets do you see?
We see just about any species that fits though the door- including dogs, cats, birds, small mammals (ferrets, rabbits, guinea pigs, rodents), marsupials (sugar gliders), reptiles (snakes, turtles, tortoises, lizards) - you name it! Some species we will request for you to provide a copy of your state permit before seeing (such as monkeys, venemous snakes, foxes, or alligators) and if you would like us to treat wildlife you wish to retain, we will need a copy of your rehabilitator license. Dr. Mitchell is, however, a licensed wildlife rehabilitator and will treat injured wildlife.
- What forms of payment do you accept?
Cash, Check, Mastercard, Visa, and Care Credit.
- Can I make payments?
Payment is required at the time of service. However, if you prefer a payment plan, you may apply for Care Credit through their website, which will allow you to pay your bill in full at the time of your visit but still allow you some flexibility for payments.
- At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 3-6 months of age. Your pet is given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. Also a pre-anesthetic blood screen is recommended prior to undergoing anesthesia and surgery.
- What is the pre-anesthetic blood screening?
This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
- How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed in 14 days following the surgery; but many procedures can be done with only sutures under the skin which do not require removal.
- Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
- Do you board pets?
Yes, we do board all species! Dogs and cats usually stay with us in our own cages or kennels. We also can board birds and other small animals, but you will be asked to bring your own cage and food for your pet to help avoid sudden changes.
- What are your kennels like?
Our dog kennels are all indoor. The dogs are walked regularly while they are boarding. The cat boarders are housed in a separate area away from the dogs. Blankets and food are provided for our boarders, but you are always welcome to bring your own, as well as beds and toys -- anything that will make your pet more comfortable while staying with us!