How long have you been bringing you pet to Animal Medical Associates? Less than six months Over six months Two Years Over two years
Please rate the top five attributes you value in a veterinary hospital: (please only use each rating once)
Most Valuable
2nd Most Valuable
3rd Most Valuable
4th Most Valuable
5th Most Valuable
Location and parking are convenient
Hours of operation meet my needs
Appointment begins promptly at scheduled time
Hospital staff are friendly and courteous
Hospital staff really care about my pet
Veterinarian listens and communicates treatments clearly
Hospital provides quality medical care
Hospital provides good value for my money
Please answer yes, no, can't remember or not applicable for the following statements:
Yes
No
Can't recall
N/A
I was shown a demonstration of treatment for post-visit care
I was given written information such as a care plan, handouts, brochures, etc.
I received a follow-up call for the treatment after my visit
I scheduled another appointment before I left the hospital
I heard the same recommendation for treatment from more than one person
I gave all the medication that was prescribed
I followed the instructions provided for treatment
When treatment options and recommendations were made, did you (check one): Receive a written estimate and explanation of the costs Receive an oral estimate and explanation of the costs Didn't receive an explanation Can't remember
How did you first hear about us? Google Yahoo Facebook Word-of-mouth: referral from a friend or neighbor Drove by and saw the hospital Print ad Hospital's website HealthyPet.com Veterinary professional association From a pet store From an animal Shelter Through a breeder
How likely are you to refer this hospital to someone else? Very likely Somewhat likely Neutral Somewhat unlikely Very unlikely
Are you aware we are an AAHA-accredited hospital? Yes No
Do you know what AAHA-accredited means? Yes No
How did you first learn about AAHA accreditation? Hospital's website HealthyPet.com Signage outside hospital From my veterinarian or other hospital staff Work-of-mouth from a friend or relative Online other than the hospital's website or HealthyPet.com I don't know what it is
Please rank how satisfied you were with the following:
Very satisfied
Somewhat satisfied
Somewhat unsatisfied
Very unsatisfied
Cleanliness of the hospital and grounds
Amount of time spent in reception area
Amount of time spent waiting for veterinarian in exam room
The way staff handled and interacted with my pet
Quality of care/services received for the dollar amount spent
Overall experience on my most recent visit
What aspects of your visit were really great?
What aspects of your visit could be improved?
If you could offer one suggestion about how to improve our service to you and your pet, what would that be?
